TYPES OF INFORMATION WE COLLECT FROM CUSTOMERS
In the course of providing or attempting to provide services to you, Friendly Security, Inc. may collect certain personal information about you. Personal information is information that identifies you individually (“Personal Information”), including your name, service address, billing address, telephone numbers, and email address, billing information including your bank account or credit card number, social security number, credit score, correspondence and communications records, and the specific products and services you have purchased from Friendly Security, Inc. We may also collect information regarding our customers that is not individually identifiable (“Non-Personal Information”), such as the percentage of customers that purchase a particular service, the aggregate number of alarm signals received, average customer tenure, customer demographics, and the like.
CUSTOMER PRIVACY POLICIES AND PRACTICES
Friendly Security uses your personal information to provide you with information about the services you have requested, to improve the services Friendly Security provides its customers, and to inform you of additional products and services that we think may be of interest to you. Friendly Security also uses this information and Non-Personal Information in other ways related to our services, including sales, installations, product development, operations, administration, marketing, and communications with you. We do not share personal information with third parties except that we may store and disclose personal information as allowed or required by applicable law, including, without limitation, making disclosures (i) that are necessary or advisable to protect the rights, safety and property of Friendly Security or others, (ii) that are necessary or advisable to conform to legal or regulatory requirements, (iii) to third parties in connection with the performance of services; (iv) to credit bureaus in connection with determining credit scores; and (v) as requested by law enforcement or other emergency agencies. Friendly Security does not sell or lease personal information.
HOW WE USE THE INFORMATION WE COLLECT FROME CUSTOMERS
Friendly Security may use non-personal information for various purposes, including but not limited to product development, customer service, marketing and similar purposes. Friendly Security may share non-personal Information with third parties.
PRACTICES REGARDING THE CONFIDENTIALITY AND SECURITY OF CUSTOMER INFORMATION
Friendly Security has confidentiality and security policies and procedures in place to help protect your personal information from unauthorized use or disclosure. All Friendly Security employees are governed by these policies. Friendly Security takes precautions to identify you or your authorized representative when we receive an inquiry regarding your account. Friendly Security also restricts access to your personal information to authorized employees and to certain third parties as described above. Friendly Security disposes of your personal information and non-personal information in accordance with all applicable law.
PRIVACY POLICIES AND PRACTICES FOR WEB SITE VISITORS
TYPES OF INFORMATION WE COLLECT
Friendly Security does not collect personal information about you on our web site unless you choose to provide that information to us. Personal information gathered may include, but is not limited to, your name, title, company, address, email address, phone number and the like. Unless specifically stated, we do not require personal information to obtain access to any part of the web site.
Friendly Security web servers may collect the IP addresses of visitors to the Friendly Security web site. This web site may also contain an electronic file called a web beacon or an action tag, which allows Friendly Security or its contractors to count users who have visited that page or to access certain “cookies” (described below). This information may be aggregated to measure the number of visits, average time of visit, pages viewed, etc., in order to measure the use of the web site and improve content as may be necessary. Friendly Security does not obtain any personal information from your IP address or from any web beacon or action tag on this web site.
In addition, when you view certain parts of the web site, information may be stored on your computer. This information will be in the form of a “cookie” or similar file and will permit tailoring of the web site to better match your interests and preferences. Cookies are primarily used to enhance your online experience by aiding navigation and functionality. Friendly Security does not obtain any personal information from the cookies placed on your computer.
HOW WE USE THE INFORMATION WE COLLECT FROM THIS WEB SITE
Friendly Security uses the personal information that you supply during your visit to the web site to provide you with information about your account, to provide you the service you have requested, to improve the services Friendly Security provides its customers, and to provide you with information about additional products and services that we think may be of interest to you. We do not share your personal information with third parties, except we may store and disclose personal information as allowed or required by applicable law, including, without limitation, making disclosures (i) that are necessary or advisable to protect the rights, safety and property of Friendly Security or others, (ii) that are necessary or advisable to conform to legal or regulatory requirements, and (iii) to third parties who assist in the design of the Friendly Security web site. Friendly Security does not sell or lease personal information to anyone not affiliated with Friendly Security.
INFORMATION YOU SUBMIT
Except as stated in the paragraphs above, any communication or material you transmit to the Friendly Security web site by email or otherwise, including any data, questions, comments, suggestions or the like, is, and will be treated as, non-confidential and nonproprietary. Any such communication transmitted or posted to the Friendly Security web site shall become the property of Friendly Security or its affiliates and may be used for any purpose.
If you provide your email address to us, you consent to our use of your email address to notify you of information that may affect your account, or to provide you with the information you have specifically requested. If you send us an email message, you also consent to our use of your email address to answer the message we received from you. Your email address will not be used for any purpose other than those listed in this policy.
LINKED WEB SITES
PROTECTING CHILDREN’S PRIVACY ONLINE
Friendly Security understands the importance of protecting children’s privacy online. The Friendly Security web site is not intentionally designed for or directed at children under the age of 13 years. It is our policy never to knowingly collect or maintain information about anyone under the age of 13.
Page Revised: 2008